FAQS
We send teams of two highly trained professional employees.
Yes, all of our technicians are background checked. They are hand-picked and expertly trained in all aspects of their work.
Yes. We implement and enforce a Safety Program that teaches our employees to work safely and minimise injuries and accidents and avoid damage to clients property.
Yes, all of our staff wear matching professional uniforms.
Yes. We comply with all local, provincial and federal laws, rules and regulations relating to licensing, marketing ethics, employment practices and workers rights. This does add cost to our prices and not all companies follow all the rules. Usually when a company offers you very low prices, it is the workers who are paying the price!
Yes. Before we leave your home, our Team Leader goes through every room in your house and ensures that everything has been done properly according to your cleaning plan.
Just ask! We pride ourselves on being accommodating to you. So long as we are able to do the job (have the right tools and training), we would be glad to schedule in extra work at your home. Please discuss your requirements at least 48 hours prior to the visit so that we can allot any additional requirements. We may be unable to complete any shorter term requests.
We have an online feedback form. We always love to get feedback to become a stronger cleaning team.
Prices vary for all of our services but we are very competitive and offer the best prices in Australia! We have a price list on out home page that lists most prices. If you would like to get a quote please fill out fast and easy online form and we will get back to you shortly with a price quote.
We guarantee our work and will address all complaints immediately as long as the complaint is made within 48 hours of the time the job was completed. Our goal is to make you happy, and we provide quality work guaranteed.
We do offer a bond back guarantee for an additional $50 upon payment. We have a 95% success rate with people receiving their bonds back, however, we do not guarantee you will get your bond back after the regular cleaning service cost.
We accept cash and credit card.
The card holder must be present but we have a portable credit card machine that you can use when the service is complete.
Payment is taken after the cleaning is complete.
We guarantee our work and will address all complaints immediately as long as the complaint is made within 48 hours from the time the job was completed. Our goal is to make you happy, and we provide quality work, and we guarantee it!
Trading Hours Monday to Friday 7:00am to 7:00 pm Saturday & Sunday 8:00am to 7:00pm 24/7 Emergency water damage restoration
You can book you appointment online 24 hours a day, 7 days a week. After filling out our online form we will get back to you shortly to confirm your requested time.
Yes we offer 24 hour immediate response for the following WATER DAMAGE RESTORATION FLOOD DAMAGE CLEAN UP SEWAGE DAMAGE CLEAN UP FIRE DAMAGE RESTORATION MOLD REMEDIATION SERVICE TOTAL DRYING SERVICE
We advise that you do your best to keep the time your scheduled your cleaning appointment because our cleaning team sometime has to travel far to get to you so if you cancel last minute there is a chance they are already on their way. We want to cater to you and make sure you are satisfied so please let us know at the earliest convenience and we will do our best to reschedule the work to a later date that works better for you.
Yes, we work most weekends and holidays, please contact us and we will let you know if we can clan on your preferred day!
We require at least 48 hours notice for cancellation. It is important you let us know ahead of time that you are cancelling so we have time to re-direct out cleaning team.
No, our team is happy to provide all the cleaning products and equipment.
Whether you are moving in or out, or just simply trying to get your bond back you will be saving money getting your house professionally cleaned by us! Often people try to save money cleaning themselves and it is never up to the standards required, ultimately you will end up losing money. Hiring us is always in your best interest! We will leave you happy and satisfied with whatever the outcome may be.