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FAQS

What can I do to keep my grout looking new?

To keep your tiles and grout looking new, Tile Cleaners® recommend sealing your grout lines with our recommended proven water based impregnating grout sealer, Deepshield™ Penetrating Grout Sealer. We also always recommend cleaning each week with a damp microfibre cloth and a mild detergent to remove any dirt or grime from the tiled surface. Any strong detergents( strong acid or alkali) may affect the sealer, mild detergents and pH neutral substances are strongly recommended.

Will you help me move my furniture?

Tile Cleaners® technicians can help to move items that one person could be expected to move such as furniture with wheels, light furniture, tables and chairs, however as Tile Cleaners® insurance covers our restoration services, we will not be held liable for any damage caused to furniture or property you request our technicians to move.

How do I know when my grout is in need of professional cleaning?

You will know when to have it done once the grout starts looking dull and discoloured even after a proper cleaning.

Are your cleaning products toxic?

Here at Tile Cleaners® we understand the importance of your family's safety, which is why Tile Cleaners® prefer to use non-toxic finishing agents as we not only want to protect your polished concrete floors, but your families health too. Materials and agents that present potential health hazards are not in our product portfolio and never have been.

How often should i completely reseal my tiles?

Whenever needed, and that depends on the type and quality of sealer used and the lifetime of the sealer.

How should I clean my sealed surface?

The best way to keep your surfaces in good condition is to use a ph neutral cleaner followed by clean water for spills, otherwise a microfibre mop will get rid of dust.