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FAQS

Will you help me move my furniture?

Tile Cleaners® technicians can help to move items that one person could be expected to move such as furniture with wheels, light furniture, tables and chairs, however as Tile Cleaners® insurance covers our restoration services, we will not be held liable for any damage caused to furniture or property you request our technicians to move.

What is the difference between your honing service and polishing service?

Honing and polishing produce fairly opposite results. Polishing produces a glossy finish while honing produces a more matte finish. Honed surfaces can hide some imperfections such as scratches, and some everyday dirt, whereas polishing will reflect light and imperfections more than a honed surface.

Are your products toxic?

Here at Tile Cleaners® we understand the importance of your family's safety, which is why Tile Cleaners® prefer to use non-toxic finishing agents as we not only want to protect your floors, but your families health too. Materials and agents that present potential health hazards are not in our product portfolio and never have been.

What should I do to prepare for the surface honing?

Move all furniture and items off the floor so it is ready for when we arrive.

Do I need to apply a sealer to my honed natural stone?

Tile Cleaners® recommend our clients apply a long lasting water based sealer such as a quality product from Australia's Deepshield® range of sealer's to their tiles as soon as they have been resurfaced. Your stone will maintain its beautiful character for longer, while also reduce the amount of required regular cleaning.

What should I do to prepare for the surface honing?

Move all furniture and items off the floor so it is ready for when we arrive.

How do I measure the size of the area to be honed?

We recommend that you measure each room separately. The simplest way to measure is by multiplying the width by the length. For example a room that is 3 meters long and 2 meters wide is 3 X 2 = 6m2 in total.

What is polish?

"Polish" is a substance that is applied to a surface to protect it and enhance its appearance. So for porous floors, the polish is applied on top of the seal, to give your floor its shine - and to protect the seal! The idea is that polish can be reapplied and maintained fairly easily, leaving the seal in place to protect the floor surface.

How many layers of polish will you apply?

A freshly stripped floor requires that a minimum of 3 layers of polish for acceptable gloss and surface protection.

How long does it take to polish or reseal my timber floors?

It depends on the size of the area but 4 - 6 hours should be expected. Using the most modern equipment means we can complete work during the same day so you re not inconvenienced with more than one appointment.

How do I know when my timber floors are ready for buffing or polishing?

You will know it's time once your floors start looking dull and matte even after a proper cleaning.

What can I do to keep my timber floors looking new?

Some basic precautions can help to keep your floor in good condition such as using a doormat at entrances, and regular sweeping to avoid grit being walked into the floor.

Can a wood floor be damp-mopped?

When cleaning a surface-finished floor, follow the manufacturer's recommendations. You may generally use a dampened(near dry) mop to maintain a wood floor; however excessive moisture will cause damage. Standing water can dull the finish, damage the wood, and leave a discolouring residue. If water spills on a wood floor, immediately wipe it up with a clean cloth.

How will you charge me for buffing my wood surfaces?

Tile Cleaners® charge per square meter for each separate room. There is a price list on the Tile Cleaners® website for you to review. Before we begin our work we will measure each room individually, confirm the work to be carried out as well as confirm all costs with you.

How do I measure the size of the area to be polished, sealed or buffed?

We recommend that you measure each room separately. The simplest way to measure is by multiplying the width by the length. For example a room that is 3 meters long and 2 meters wide is 3 X 2 = 6m2 in total.

Will you help me move my furniture?

Tile Cleaners® technicians can help to move items that one person could be expected to move such as furniture with wheels, light furniture, tables and chairs, however as Tile Cleaners® insurance covers our restoration services, we will not be held liable for any damage caused to furniture or property you request our technicians to move.

What should I do to prepare for the wood polishing, sealing or buffing?

Move all furniture and items off the floor so it is ready for when we arrive.

How do I know when my grout is in need of professional cleaning?

You will know when to have it done once the grout starts looking dull and discoloured even after a proper cleaning.

What can I do to keep my grout looking new?

To keep your tiles and grout looking new, Tile Cleaners® recommend sealing your grout lines with our recommended proven water based impregnating grout sealer, Deepshield™ Penetrating Grout Sealer. We also always recommend cleaning each week with a damp microfibre cloth and a mild detergent to remove any dirt or grime from the tiled surface. Any strong detergents( strong acid or alkali) may affect the sealer, mild detergents and pH neutral substances are strongly recommended.

What is regrouting?

The regrouting service offered by Tile Cleaners ® is the process of removing old grout with a specialised mechanical tool that will not affect the tiles. Then, the area is cleaned and a proper new grout will be applied.

When do I know that I need regrouting?

Regrouting should be done as soon as you notice the grout getting yellow, looking mouldy, discoloured or the grout is starting to come out. The damaged grout my not look too bad from the outside, but it can be a dangerous situation from behind the tiles. Sometimes grout can be leaking water; this might be due to missing grout or cracked grout. Even tiny holes, or hairline cracks, can cause a major problem.

Sealing after regrouting?

Once an area has been regrouted, Tile Cleaners ® strongly recommend that the new grout be sealed to prolong the life and the new look of the new grout. The sealer will help protect the grout and make it easier and safer to clean.

Why do I need to regrout? What are the benefits of regrouting?

Regrouting has many benefits over retiling and may be advised when you have tiles in good condition but the grout is starting to corrode. It will significantly improve the appearance of any tiled area. It will bring back that fresh clean look at an affordable price that suites all budgets. Regrouting is suitable for all tiled areas. Regrouting has the cheaper price and shorter periods of time benefit over retiling and is more environmentally friendly as it saves on carbon emission compared to retiling.

Can you regrout floor and wall tiles?

Yes, Tile Cleaners ® $custom_city can regrout floor and wall tiles.

What type of tiles can we regrout?

Tile Cleaners ® $custom_city can help you regrout most types of tiles.

Will you help me move my furniture?

Tile Cleaners® technicians can help to move items that one person could be expected to move such as furniture with wheels, light furniture, tables and chairs, however as Tile Cleaners® insurance covers our restoration services, we will not be held liable for any damage caused to furniture or property you request our technicians to move.

What is grout?

Grout is a construction material used to seal the spaces between tiles or concrete. Grout is typically made from cement, water, sand, and added colour. Grout is added once tiles have been installed, then whatever excess grout there is gets wiped away. Grout is applied in liquid form, and then hardens over time.

Is it necessary to seal my grout?

If you want your grout lines to remain fresh and crisp and their original colour then yes. Many manufacturers will say it's an unnecessary expense but when you are down on your knees scrubbing the grout lines you will wish you had them sealed. It will also increase the lifetime of the grout, particularly in wet and outdoor areas.

Do I still need to clean my grout after it is sealed?

Although a sealer will make the grout easier to maintain it doesn't act as force field for dirt and grime. Regular maintenance is necessary to make sure your grout remains fresh.

How long does the sealer last?

This depends on the type of sealer you decide to seal your tiles with. Topical sealers usually have a lifetime of around 3 years, while impregnating sealers have a lifetime of up to 15 years. On vertical surfaces impregnating sealers could last a lifetime, however, on heavy walkway areas or heavily used areas such as shower recesses, the areas should be checked more often and re-sealed if necessary. You can test how porous your grout is by applying a drop of water to the surface and watching how it is absorbed. You can then see how any type of water based stain can be absorbed by the grout.

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