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FAQS

Will you help me move my furniture?

Tile Cleaners® technicians can help to move items that one person could be expected to move such as furniture with wheels, light furniture, tables and chairs, however as Tile Cleaners® insurance covers our restoration services, we will not be held liable for any damage caused to furniture or property you request our technicians to move.

What is polish?

"Polish" is a substance that is applied to a surface to protect it and enhance its appearance. So for porous floors, the polish is applied on top of the seal, to give your floor its shine - and to protect the seal! The idea is that polish can be reapplied and maintained fairly easily, leaving the seal in place to protect the floor surface.

How many layers of polish will you apply?

A freshly stripped floor requires that a minimum of 3 layers of polish for acceptable gloss and surface protection.

How do I know when my floors require polishing?

You will know it's time to have your tiles professionally polished once your floors start looking scratched, dull and matte, even after you have given them an efficient domestic clean.

How long will it take to polish my surfaces?

This will depend on the size of the area; larger jobs can require up to 3 days to polish while polishing a bench-top can take up to half a day. Tile Cleaners® do try to ensure work is completed within the same day to avoid as much disruption to your home or business as possible.

Are your polishing products toxic?

Here at Tile Cleaners® we understand the importance of your family's safety, which is why Tile Cleaners® prefer to use non-toxic finishing agents as we not only want to protect your floors, but your families health too. Materials and agents that present potential health hazards are not in our product portfolio and never have been.

How will you charge me for polishing my surfaces?

Tile Cleaners® charge per square meter for each separate room. There is a price list on the Tile Cleaners® website for you to review. Before we begin our work we will measure each room individually, confirm the work to be carried out as well as confirm all costs with you.

Do you apply sealer to the floor?

Polished concrete on its own is quite stain resistant, but many solutions can seep into the pores to create a stain, or even etch the floor. A sealer will line the pores to keep most stains suspended at the surface of the concrete, not allowing the stain to penetrate the floor and further preventing the likelihood of staining.

Can we just use plain water to clean the floors?

Yes, however it is always best to use a pH neutral cleaner to suspend the dirt so it can be cleaned off the floor instead of just spread around on the floor and leaving a hazy film on the surface.

Can the floor be brought back up if it gets dull?

Yes and the best thing about it is that it will never be as involved as the initial process. Normally it will only take a couple of steps to reach the end result required.

How dusty is the polishing process?

The process is virtually dust free. There is no airborne dust due to the use of Hepa filter vacuum systems. There will be some residual dust left on the floor but it will be vacuumed up between steps by another filtered vacuum. A little dust is created when using hand held grinders, however this is removed between each grinding stage.

Will the process polish around edges, corners and other obsticles?

It will be necessary to "hand" finish against fixed obstacles. Our technicians will do this during the process.

Are any products used toxic?

Here at Tile Cleaners® we understand the importance of your family's safety, which is why we prefer to use non-toxic finishing agents as we not only want to protect your polished concrete floors, but your families health too. Materials and agents that present potential health hazards are not in our product portfolio and never have been.

Will you help me move my furniture?

Tile Cleaners® technicians can help to move items that one person could be expected to move such as furniture with wheels, light furniture, tables and chairs, however as Tile Cleaners® insurance covers our restoration services, we will not be held liable for any damage caused to furniture or property you request our technicians to move.

What is the difference between your honing service and polishing service?

Honing and polishing produce fairly opposite results. Polishing produces a glossy finish while honing produces a more matte finish. Honed surfaces can hide some imperfections such as scratches, and some everyday dirt, whereas polishing will reflect light and imperfections more than a honed surface.